Posted on: 24 January 2025
From Monday 27 January people in North West London will be able to walk in to CNWL’s Mental Health Crisis Assessment Service (MHCAS) at St Charles Hospital in Kensington and Chelsea.
Based at St Charles Hospital in Kensington and Chelsea, the service is open 24/7 and provides a calm, therapeutic alternative to visiting an emergency department.
This service is available to anyone aged 18 or over experiencing mental health difficulties, who does not require urgent physical health treatment, and resides in Kensington and Chelsea, Westminster, Brent, Harrow, or Hillingdon.
What to expect
MHCAS is a calm environment where you can talk to professionals about your mental health. The experience of coming to the centre may feel upsetting, but people should feel welcome and cared for at all times.
You will be seen by a specialist nurse soon after arriving. We want you to feel as comfortable and relaxed as possible. There will also be food, hot drinks and snacks available.
Where appropriate, you may be referred for follow up psychological interventions, or to voluntary sector services near to your home, as well as other services to meet your individual needs.
Further help
You can also contact your community mental health team or call our Single Point of Access line 24/7 for support and advice on 0800 0234 650.
Visit this page to find out more.
Please only attend an emergency department if you have a physical health emergency.