Posted on: 7 February 2024
Trust leaders at CNWL gathered for our Top Leaders event yesterday to focus on the fundamentals that will empower our services and teams to deliver ‘Consistently Great Care’.
Each session was led by the Trust’s Executive Team, reflecting and building on three core areas:
- Consistency - how we continue to embed the basics consistently;
- Accountability - how staff are empowered to take ownership
- Productivity - how we approach productivity so that teams can maximise their time to deliver care, working smarter not harder
Tom Kibasi, CNWL’s Chair opened the event by discussing the vision of the Trust and the importance of integration and working together as a team.
“The culture makes us a great Trust. The essence of CNWL’s culture is that there is a pragmatic approach to getting stuff done”.
“It’s all of us together and the connection between one and other that helps our sense of vision and direction”.
Ross Graves, CNWL’s Chief Strategy and Digital Officer reintroduced the Trust Strategy, highlighting its themes and how we’re committed to delivering our vision of wellbeing for life through our 5,4,3,2,1 model.
“Our overarching objectives is consistently great care for patients and service users -that’s our starting point for today”
To help achieve this, he stressed three important questions that all staff should keep in mind when thinking about delivering consistently great care:
- What does it mean for me and the work that I do?
- What’s getting in the way?
- What can we do collaboratively to fix that?
Chief Nurse, Maria O’Brien led an interactive session about SWEDE (Staff, Waiting times, Environment, Documentation and Engagement) and how valuing the basics can help achieve consistency in care for patients.
Following this, CNWL’s Chief People Officer Nick Green focused on Accountability, highlighting areas that may be affecting accountability at the Trust as well as the approach needed to drive it.
In the afternoon, our Chief Executive, Claire Murdoch took to the stage to talk about the importance of leadership and what it takes to be a great leader.
“Being a great leader in the NHS is complicated. You can’t be a great leader if you’re not visible and don’t want to change things. You need to be visible. Leadership is about holding so much and thinking before passing things on. It’s about loyalty and being a role model”
Dr Con Kelly, our Chief Medical Officer and Tom Shearer, our Chief Financial Officer hosted our last session around productivity along with a challenge in the form of bingo.
Tom said, “ Productivity isn’t just about getting better outcomes but making our lives easier. It’s not about working harder but smarter. It’s about spending less time on unhelpful processes and making sure our patients are getting getting what they need and getting more time with our staff”
Dr Con Kelly went on to speak about the part we can all play in improving productivity and efficiency by looking at the systems we use internally and making them more user friendly.
