Posted on: 8 November 2024

Community Services Month is in full swing, our first week focused on unplanned care and we've heard from staff across the Trust and held events in-person and virtually. 

Unplanned care teams do such a fantastic job supporting people who need urgent care and delivering that care in their homes within two hours of referral. Without their interventions people would end up being admitted to hospital but instead can be cared for in their own homes.

Fun fact, our London Urgent Community Response team is one of the largest in the country, covering six boroughs. 

Thank you to everyone who contributed and shared their learning, expertise and stories. You've kickstarted Community Services Month in the best way possible! 


Milton Keynes Community Services visit Shenley Wood Retirement Village

MK community services visited Shenley Wood Retirement Village to promote our local and specialist services with staff and residents.

Lorretta Carson, Specialist Continence Nurse as well as Amanda Black and Louise Addis from the Home First Frailty Team attended.

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Spotlight on Occupational Therapy

This week coincided with National OT Week so we focused on some of our amazing OT’s from Urgent Community Response.

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Our first lunch and learn session on unplanned care

We had our first lunch and learn session which focused on our Urgent Community Response teams.

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Preparing for Winter 

At CNWL, we begin our winter planning with partner organisations during the summer, leveraging insights from past experiences to forecast pressure points and develop strategies to care for our  community. 

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CIS Carer Champion in unplanned care

The team's carer champion work is progressing and they are working with the Trust's Patient Involvement Team with the aim of completing and achieving the triangle of care self assessment by the April 2025.

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Physical and Mental Health Integration in Hillingdon

A large number of our elderly population receive care from both our physical health and mental health teams. In Hillingdon, CNWL teams are working on ensuring pathways are integrated.

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Next Week: Starting Well

Next week we turn our attention to starting well, where we will shine a light on CNWL services that support our newest members of the community and give children and young people the best possible start in life. 

Join us at our events next week:

Pharmacy on The Couch

12 Nov 2024, 12:00 – 1:00

Open drop-in session for staff to come and talk to our community services pharmacists and pharmacy technicians, who work across Diggory and Goodall. 

Click here to join the online meeting. 


Abusive Head Trauma Training

14 Nov 2024, 11:00 – 12:00

Bitesize session on head trauma in infants. What is being done in physical health services and what safeguarding considerations are there? ​

Join the meeting here.


Milton Keynes' Community Nursing Webinar

14 Nov 2024, 12:30 – 1:30

The Milton Keynes' community nursing teams are holding a webinar for staff. District nursing, continence and tissue viability nurses will be presenting. 

Click here to join. 

Lunch and Learn, starting well

13 Nov 2024, 12:00 – 1:00

Lunchtime session to hear about the amazing work happening in our children's services​.

Join the meeting online here  ​


World Diabetes Day – free screening for staff

14 Nov 2024, 11:00 – 3:00

Free screening for staff to celebrate World Diabetes Day. Staff are welcome to pop in throughout the day to gain knowledge and information regarding diabetes type 1 and 2​. 

Beaufort House, Cricket field Rd, Uxbridge, UB81QG


Bed Rails Assessment Changes “you said we did”

13 Nov 2024, 1:00 – 2:00

In community services month we want to take this opportunity to show you the new Bed Rails Risk Assessment forms and gather your views before finalising any changes.

Click here to join


Open days:

Camden and Hillingdon are opening up their doors for anyone to come and meet their teams and learn how they support resident’s physical health across all stages of a person’s life.

Hillingdon Open Day

20 Nov 2024, 10:00 - 12:00

Join Hillingdon Community Services as they come together to showcase their innovations and array of services that support residents in Hillingdon. 

Venue: Ickenham Clinic, Community Close, Long Lane UB10 8RE 

For more information click here. 


Camden Open Day 

27 Nov 2024, 11:00 - 3:00

Join Camden Community Services for an inspiring day at St Pancras Hospital, packed with opportunities to learn and connect.

Venue: South Wing, St Pancras Hospital, 4 St Pancras Way, NW1 0PE

For more information click here.