19 July 2024

The NHS is aware of a global IT outage and an issue with EMIS, an appointment and patient record system used by some community services at CNWL.

The NHS has long standing measures in place to manage the disruption, including using paper patient records and handwritten prescriptions.

There is currently no known impact on 999 so people should use these services as they usually would in emergency situations.

There are also some issues with administrative systems in hospitals that mean staff are having to work manually from paper to manage certain tasks but in the majority of hospitals, care is continuing as normal.

Patients should attend appointments unless told otherwise. Please use your local pharmacy, NHS 111 online or call 111 for urgent health advice as normal.