Carers Charter

CNWL launched their first Carers Charter during Carers Week 2024.

This charter was developed with unpaid carers and patients, and outlines our commitment to carers across the Trust and how we will recognise, involve and support them in their caring role.

The charter has six key principles that CNWL pledges to meet:

• Recognising and valuing carers
• Highlighting support in the community
• Supporting carers’ wellbeing
• Working together with carers
• Supporting young carers
• Doing our best to get it right

These principles aren’t new, but are core processes and behaviours which should be business as usual, especially as CNWL is committed to the Triangle of Care. The charter is a pledge to involve carers and a way for them to hold CNWL to account, encouraging them to speak up when this might not be happening in practice.

If you’re a carer and you feel you are not being listened to, or would like to share feedback on your experience, please contact our Patient Feedback and Complaints Service on feedback.cnwl@nhs.net or 0300 013 4799.

If you have any questions about the Charter or how we involve carers at CNWL, please contact involvement.cnwl@nhs.net

To access resources and information for carers, please visit our information for carers page.