At Central and North West London NHS Foundation Trust (CNWL) we are dedicated to safeguarding and preserving your privacy when visiting our site or using our services. This privacy policy explains what happens to any personal data that you provide to us, or that we collect from you.

You may access and use this website if you agree to be legally bound by the terms set out below. If you do not agree to be legally bound by those terms please do not access and/or use www.cnwl.nhs.uk

Please note, the CNWL NHS Health Charity have a separate privacy policy to the Trust. You can read their privacy policy here - CNWL NHS Health Charity Privacy Policy.

This site is only intended for use by people who live in England.

CNWL and its partners make decisions on what data is processed and how this will be done. This role is undertaken in accordance with the General Data Protection Regularly (GDPR) and the Data Protection Act 2018.

For all requests regarding the control of your data, please contact Central and North West London NHS Foundation

Gordon Hospital
Bloomberg Street
London
SW1V 2RH
Email: heathrecords.cnwl@nhs.net  

For concerns about how your information is being processed, contact our Data Protection Officer via cnwl.dpo@nhs.net

We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

This website is managed by Central and North West London NHS Foundation Trust (CNWL).

For your own personal non-commercial use you may copy, download, adapt or print off copies of the materials, information, data and other content included on www.cnwl.nhs.uk ('CNWL content'). You will need to obtain permission in writing from us before you make any other use of CNWL content.

The rights in images, trade marks, trade names, logos included on www.cnwl.nhs.uk are owned by us and/or third parties. You will need to obtain permission in writing from the owner before you may use these images, trade marks, trade names, logos in any way.

www.cnwl.nhs.uk may provide medical information for use as information or for educational purposes. We do not warrant that information we provide will meet your health or medical requirements. It is up to you to contact a health professional if you are concerned about your health.

www.cnwl.nhs.uk does not give medical advice in relation to any individual case or patient, nor does www.cnwl.nhs.uk provide medical or diagnostic services.

If you are a medical or health professional then you are encouraged to use www.cnwl.nhs.uk for general information purposes. 

We collect the following information from people visiting the website:

  • Site usage information, using cookies and page tagging techniques
  • Personal and sensitive personal data:

If you submit an online referral to the MOSAIC Single Point of Referral Team here www.cnwl.nhs.uk/spor, within the form we collect personal and sensitive personal data (as described in the Data Protection Act 1998) from you about the patient you are referring. 

Personal data is data that relates to an identifiable living person and can include your name, address, date of birth etc. Sensitive data can include information relating to a data subject’s race or ethnicity, political views, religious or other beliefs, physical or mental health/conditions, sexual orientation. 

The form is encrypted and mailed securely to the SPOR admin team for processing. 

Some of our other services also collect data via their online referral form. The type of data collected can include:

  • Name
  • Address
  • Date of birth
  • Gender
  • Sexuality and other protected characteristics such as religious or other beliefs
  • Ethncity 
  • Politiical views
  • Details of medical conditions
  • Details of mental health conditions
  • Details of their behaviours, feelings and actions
  • Any other details pertaining to their health either directly or indirectly related to the referral such as life history, family tree etc.

The data submitted via the form is emailed securely to the service for processing. No data is stored on www.cnwl.nhs.uk 

We also use online forms that a member of the public can complete to request access to their health records or other records, these are the request access to your health record form and subject access request application.

The data collected on these forms is similar to the data collected via the online referral forms. 

The data submitted via the form is emailed securely to the relevant team for processing. No data is stored on www.cnwl.nhs.uk 

 

The information you submit will be stored on our secure clinical system as part of your ongoing clinical record. It will also be stored temporarily on our website server for no more than 30 days.

We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately.  You should visit this page regularly so you know:

  • What personal information CNWL collects
  • How CNWL uses your personal information
  • When (if ever) CNWL shares your personal information with someone else

 

This website contains links to other NHS and non-NHS websites. This privacy policy applies to CNWL only.

Following a link to another website

When you go to another website, read the privacy policy on that website if you want to know what it does with your information. CNWL doesn’t pass on any of your personal information to other websites.

Following a link to this site from another website

When you come to this site from another website, the Trust may get personal information about you from the other website. You should read the privacy policy of websites you visit that link you to this site if you want to know about this.

These policies will explain how they collect and use your personal information, and whether they pass this on to websites they link you to.

Third-party website content

We embed external content from third-party websites such as Youtube and Vimeo including cookies. This content is not published on our website. It is delivered using tools and services from third party sites that can be inserted into our site such as media players, RSS feeds and widgets. These websites may use cookies. Their content is subject to the privacy policy of the relevant third-party provider and not ours.

The law gives you a number of rights in relation to what personal information is used by CNWL and how it is used. These rights allow you to ask us to:

  • provide you with a copy of the personal information that we hold about you
  • correct personal information about you which you think is inaccurate
  • delete personal information about you if you think we no longer should be using it
  • stop using your personal information if you think it is wrong, until it is corrected
  • transfer your personal information to another provider in a commonly used format
  • review automated decision-making processes that have been used to make decisions about you.

The right to withdraw consent and the right to erasure may not apply due to the nature of the services being provided and our basis in law for processing this data. We will consider requests to remove personal identifying information from your record to ensure that the data we do retain is anonymised, while enabling us to meet our statutory requirements.

You have the right to lodge a complaint with a supervisory authority. For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO).

Read our Your Information Leaflet about how we share your health records

 

For a copy of the data we hold about you contact 

Gordon Hospital
Bloomberg Street
London
SW1V 2RH
Email: healthrecords.cnwl@nhs.net  

The Trust’s policies on Information Governance and data security are available by requesting them at freedomofinformation.cnwl@nhs.net

 

Under the Data Protection Act, CNWL must protect any information collected from you. We use leading technologies and encryption software to protect your data, and maintain strict security standards to prevent any unauthorised access to it.

Cookies are small text files that are held on your computer. We use cookies to gather information to help us improve the website.

Google Analytics is an analytics product that CNWL uses to do things such as keep track of the number of visitors to the site and the length of their stay. When you visit our website, Google Analytics will deposit the cookies on your computer to enable us to obtain this information.

We also use Google Search Console to monitor, measure and optimise the presence of our website on Google Search results.

The metrics obtained through the use of first-party Google Analytics cookies do not include any information that would allow CNWL to identify visitors individually to the website; the data is anonymous. The anonymised data that is collected is stored on Google’s servers.

The Google Analytics data sharing policy offers CNWL the option to share analytics data either ‘Anonymously with Google and others’ or with ‘Google products only’. UK government websites that use Google Analytics have been advised not to select either of these options. CNWL has chosen not to share the analytics data in either of these ways.

Full details on the cookies set by Google Analytics are published on the Google website. Google also publishes a browser add-on to allow you to choose that that information about your website visit is not sent to Google Analytics.